MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes. We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.
We usually don’t provide exact time frames for our cleanings. However, we now by experience that he first time will take longer and as the recurring service continues it will be a shorter time. Other variables can play, such the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair. It will depend on house set up, condition, crew members, recurring time, move in/out and other important variables and cleaning plans as well.
Deep cleanings take more time than a recurring service since the service includes more tasks.
Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, Weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened.
If you are schedule with us and we find the house in complete disarray, totally different that our first visit, the cleaners may refuse service on the spot. No cancellation fee or else.
We don’t strore any payment information, house or customer personal informations. When a customer provides a way of entry we delete this from our devices.
Our website is protected by an extended validation SSL certificate.
Our booking form has its own layer of 256-bit security protocol; the credit card transactions are processed by Stripe.
It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit.
You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare.
We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.
We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency & safety.
If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home.
If the removal of our cleaning technician is due to aggressive pets, our cancellation is free of charge.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.
Most of the time will be a solo cleaners, occasionally more cleaners may be needed due to the complexity of work or a busy schedule.
We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
We look for a 100% satisfction with each cleaning you receive from us.
We have built our business providing our clients with the best possible service available, still, we know there’s no perfect service and if we miss an area. We will be back to correct such detail in less than 24 hrs timeframe. Our promise for you is our credibility of more tha 15 years providing this service with more than 70% of our base customers being older than 10 years and not a lot of business in this industry can say or think about this number. We can and we are doing it!!!